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# [FIX] Problem of sending address

# Explanation of the issue

MailReach can't manage to send emails the way you connected the concerned email account. 

To give you an example :

You connected to MailReach the address xyz@xyz.com.

The issue is that now, when MailReach tries to send warming emails from xyz@xyz.com it's not sent from xyz@xyz.com but from a different address.

As a result, MailReach disconnected your address to prevent that to have negative impact on our other customers. 

# The cause

In 90% of the cases, the cause is that the address has been changed on your end. 

You connected xyz@xyz.com to MailReach. MailReach was warming this address but it has been modified on your end and this causes this issue. 

# The fix

Reconnect the actual (good) address to MailReach. 

If xyz@xyz.com has been changed to abc@xyz.com, then connect abc@xyz.com to MailReach. 

# If you still have the issue, please contact us using the chat

We'll find a way to help.