If you have 2-Step Verification (2FA) enabled in your Google Workspace account, you have to create an App Password to be able to connect your mailbox to MailReach.

Summary

First we need to make sure 2FA is enabled on your account
If it's well enabled, we guide you to create an App Password
Once it's done, you can connect your mailbox to MailReach.

Step 1 : Make sure your Google Workplace account has 2-Step Verification (2FA) enabled

Go to your Google mailbox, click on the top right account and then > Manage your Google Account



In the left menu, click on Security then Secure account.



It brings you to an overview of the security protocols you've enabled. If you see 2-Step Verification here, that means it's enabled. (even if you have the yellow color like below).



Once you've confirmed that 2FA is enabled, please go to Step 2.

If you don't see 2-Step Verification like in the screenshot, it means 2FA is disabled. To connect a Google Workspace account without 2FA, please follow this guide instead.

Step 2 : Create an App Password

Go to the App Passwords page. You may be asked to sign in to your Google Account.
In the Select App dropdown, select Other.
In the Select Device dropdown, select Other.
You can name this password "Mailreach" or any other name that you would prefer.
Click on Generate.

You should see your generated app password displayed.

Step 3 : Use your generated App Password when connecting your mailbox to MailReach

Go back to your MailReach dashboard and click on Connect Account.
Select Google
Use your generated app password in the password section.

Updated on: 22/03/2022