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# How to connect with custom SMTP / IMAP to MailReach


# Where to find your SMTP and IMAP credentials?

### SMTP credentials

To find your SMTP credentials, you need to check directly with your email provider. Most of the time, you can type `*provider name* SMTP credentials` on Google and you should land on their documentation. 

### IMAP credentials

|| MailReach needs you to connect with IMAP to generate meaningful conversations, put the replies in threads and hide MailReach emails from your inbox.

Your IMAP information are the credentials of **the inbox where the replies of your recipients land**. 

##### If you have no inbox where you receive the replies of your recipients :

You can create a Google or Office 365 inbox and use it to connect with IMAP. 

1. Create a Gmail / Google Workspace or Office 365 account
2. Adjust the settings of the account to be able to connect it as IMAP to MailReach

[Gmail / Google Workspace settings](/en/article/how-to-connect-a-gmail-google-workspace-account-to-mailreach-with-an-app-password-ulwj00/)
[Office 365 settings](/en/article/how-to-connect-an-office-365-account-to-mailreach-1jya3ru/)

# If you get a SMTP error when trying to connect to MailReach

1. Make sure your credentials are correct
2. Try to connect with SMTP port: 587 with "Use SSL/TLS" checked
3. Try to connect with SMTP port: 587 __without__ "Use SSL/TLS"
4. Try to connect with SMTP port: 25 with "Use SSL/TLS" checked
5. Try to connect with SMTP port: 25 __without__ "Use SSL/TLS"
6. Use this [SMTP test tool](https://www.smtper.net/) to check if your SMTP setup is working. If the tests fail, consider the following solutions.
7. Make sure your SMTP is enabled : go to your email provider and make sure you have SMTP sending and POP/IMAP receiving enabled.
8. In most cases your SMTP username is the same as the email address but for some providers your username is different. Please check directly with them in their documentation or with their support.

# If you get an IMAP error

1. Make sure your credentials are correct
2. Try to connect with IMAP port: 993
3. Try to connect with IMAP port: 143

If you still can't connect your account after trying this, please contact us in the chat :)