It depends if you're on the Seats or Legacy billing

1. In MailReach, click on your avatar on the top right
2. In the dropdown menu, if you see the number of seats used (even if it's 0), you're on the seats billing.
3. If you don't see anything related to seats in that dropdown menu, you're in the legacy billing

Here's how to cancel your subscription if you're on the seats billing

1. Click on your avatar on the top right
2. Click on Billing
3. You'll find your subscription(s) under Active Subscription(s)
4. Click on Cancel
5. Follow the steps

Here's how to cancel your subscription if you're on the legacy billing

To stop your subscription, you need to remove your email account(s) from MailReach.

Go to the Email Warmer menu > Find your email account(s) and click Show > Settings > Remove (the red button).

Updated on: 12/08/2026