Question 1

How to connect a Gmail / Google Workspace account to MailReach with an App Password

Accepted Answer

Summary

First you have to turn on the 2-Step Verification in your Google account.
Then we'll make sure that IMAP is enabled.
Once 2-Step Verification is ON and IMAP enabled, we'll guide you to create an App Password (a password dedicated to MailReach).
And that's it, you'll then be able to connect your inbox to MailReach.

Step 1 : Enable 2-Step Verification in your Google account

${frame}1 minute video showing how to enable 2-Step Verification

Instructions

Login to the Google account, click on the Avatar in the top right corner and then click on Manage your Google account.

In the navigation panel, select Security. Scroll down a bit, under Signing in to Google, click on 2-Step Verification and then Get started.

||| If you don't see that option, it means that the Google Workspace Admin didn't allow users to turn on 2-Step Verification, see the Troubleshooting section below.

Follow the on-screen steps.

Step 2 : Enable IMAP in the mailbox

In the mailbox, go to the Settings by clicking on the wheel on the top right like in the screenshot below (1)

![](https://storage.crisp.chat/users/helpdesk/website/4b195c5731d1d400/m

Question 2

User suspended by Google: The causes and what to do about it.

Accepted Answer

User suspended by Google : The causes.

First, relax. It's a classic and can happen frequently, especially if you send cold email campaigns.

Google Workspace has automatic rules that auto suspend an email account if it's considered at risk of sending spam or being compromised.

Here are the top reasons of having your User suspended by Google :

The user receives too many spam complaints from other Google users
The user sends too many emails per day
The user's account is suspected to have been compromised

Additional factors that increase the risk of having your user suspended :

Accessing the user's account from multiple different locations and/or IPs
Using insecure third party apps to control the user's account

The consequences of having your User suspended by Google.

| TL;DR : no consequences except having to reactivate the user.

1. You will have to reactivate the user in the Google Workspace admin. Takes 1 minute.

Follow our guidelines in the next section to reactivate the user.

2. The suspension does NOT affect your sender reputation and deliverability.

We'll say it again: it doesn't affect your ability to land in inbox. You won't end up in spam more often after getting suspended.

That's simply an automated security rule by Google but it does not prevent you from having a good deliverability especially if you use an email warming solution like MailReach.

If you send cold email campaigns, you can have your user(s) getting suspended fr

Question 3

How to restore a bad sender reputation and fix a low score with MailReach

Accepted Answer

Read the following warning before going deeper :

||| ⚠️ This article is about restoring the reputation of a USED email address / domain that has sent email campaigns in the past. It's NOT ABOUT new email addresses / domains that don't have any history (these have to be warmed normally). ⚠️

**Teaser : **

Restoring a damaged sender reputation is possible in 90% of the cases but in some cases, it can be too long to see improvements.
The time needed to fix a damaged reputation is impossible to predict. It depends the level of damage.
The more warming emails are sent from your domain, the faster it improves. It means you can speed up the process by warming multiple inboxes of the domain you need to heal.
To help restoring the reputation, you have to stop sending campaigns. In all cases, continuing to send emails from this domain is a waste since a big part is already landing in spam.
A damaged reputation is the result of bad sending practices on your domain and/or sending IP (for SMTP services). You need to make changes to your practices otherwise you'll face the same problem again. MailReach is an effective boost but it can't magically fix bad sending practices.

This is what you want to see on your MailReach dashboard :

Step 1 : Raise the volume of warming emails in MailReach for the domain and associated addre

Question 4

How to properly set up SPF and DKIM records

Accepted Answer

Table of Contents

What are SPF & DKIM?
How to set up your SPF record
How to fix the error: Invalid SPF record found
How to set up your DKIM record(s)
How to fix the error: Missing or Invalid DKIM record found
Frequently Asked Questions

What are SPF & DKIM?

Simply put, SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) are tools that help prove your emails are legitimate, thus preventing them from being marked as spam.

SPF specifies which servers are authorized to send emails on behalf of your domain.

DKIM lets you add a digital signature to your emails, confirming they originated from your domain and remained unaltered in transit.

How to set up your SPF record

Step 1: List your Email Service Providers

|| Very important: your SPF record has to cover all the email service providers used to send emails from your domain.

||| MailReach is not considered a provider, it simply triggers the sending from your provider. In other words, your SPF record shouldn't include MailReach.

Let's say your domain is mydomain.com

From this domain, let's say you use Google Workspace to send your day-to-day emails and cold outreach sequences (even if that's automated by using a tool like O

Question 5

I've connected my email account to MailReach, what happens next? Getting Started

Accepted Answer

Congrats, you have connected your first email account to MailReach. You can be proud of yourself for taking care of your deliverability 👏🎉

You're now an official member of the smart emailers gang 🕶️

The following page has been carefully written and enriched to help you find all the answers to the potential questions you can have.

That's a 5 minutes read to help you get the maximum out of MailReach. Let's start.

OK I've connected my account, what's going to happen next?

MailReach is initializing to launch conversations with relevant email accounts to start warming your email address.
It usually takes between 5 seconds and 1 hour to see the first interaction (first warming email sent or first received). That's normal, don't worry.
MailReach automatically creates a folder named "To Follow" in your inbox. You should see it if you're on Gmail / G Workspace or Office 365 / Outlook. Each warming email (sent and received) will be stored in that folder.
MailReach automatically hides 99% the warming emails received after several seconds to prevent cluttering your inbox. For several reasons out of MailReach's control, some emails can't be automatically hidden (automatic replies for example). If the delay of several seconds is a problem, we got your back with an additional filter for Google / Microsoft. [How to filter and hide MailReach emails in your Google or Office 365 inbox](/en/article/how-to-filter-and-hide-mailreach-emails-in-your-inbox-gmail-offi

Question 6

How to fix email configuration problems

Accepted Answer

Explanation

Your email address warmed on MailReach has been detected to have a configuration problem.

As it's on your end, MailReach can't solve it for you but we'll guide you to solve that ASAP.

The symptom is that your email has been detected as not reachable, it has generated at least one error message / a bounce . In other words, when other mailboxes try to send an email to your address, the email bounces back with an error.

This address is not able to receive inbound emails: no replies, limited conversations, not enough warming emails are sent - it reduces the power of MailReach and prevents you from receiving any email.

In most cases it's because of your MX records being misconfigured or the inbox being disabled or suspended.

|| In less than 10% of the cases, it can be a false positive alert because of the type of email bounces detected by MailReach. In all cases, please follow the steps below.

Step 1 - From a different inbox, send a test email to the email address that has the issue.

From a different mailbox (your personal one for example), send a test email to the email address that has the configuration problem
Wait 3 minutes max to make sure the email has enough time to land.

Scenario A : your email successfully landed in the inbox affected by the issue.

In that particular case, it can be two things :

1) Your inbox had a temporary issue that got fixed in the meantime. It can be on your inbox provider's end without you knowing it. 2)

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