The following guide aims to solve the problem of not being able to connect an Outlook / Office 365 account by using the 'Sign in with Outlook/Office 365' button.

This is the message related to this issue :

Pre requisites

To configure user consent, you need to be or to be assisted by a Global Administrator or Privileged Administrator role.

Step 1 : Allow user consent in the Azure portal

Sign in to the Azure portal as a Global Administrator or Privileged Administrator.
Click on Azure Active Directory
On the left menu, click on Enterprise applications > Consent and permissions > User consent settings
Under User consent for applications, select Allow user consent for apps to configure for all users.

Step 2 : Go back on MailReach and try connecting again using the 'Sign in with Outlook/Office 365' button

Go back on MailReach
Click on Connect account
Select Outlook/Office365
Make sure you're logged in to the Outlook account you want to warm
Click on Sign in with Outlook/Office 365
If asked, select the account you want to warm

This time, it should work!

If not, please contact us using our chatbox.

If you still can't manage to connect, please follow these additional steps

If it still doesn't work, relax. Depending on the settings of your Workspace, some additional steps may be required.

Go back on the Azure portal as a Global Administrator or Privileged Administrator.
Click on Azure Active Directory
On the left menu, click on Enterprise applications > Click on Mailreach
On the left menu, click on Permissions
Click on the blue button : Grand admin consent for [Your company]
Try connecting again your mailbox on MailReach using the Sign in with Outlook/Office 365 button

If you have done all these steps but still can't connect, please contact us by using our chat support.

Updated on: 31/10/2022