Articles on: Connecting Guides

How to allow user consent for Microsoft / Outlook / Office 365 - Need admin approval

The following guide aims to solve the problem of not being able to connect an Outlook / Office 365 account by using the 'Sign in with Outlook/Office 365' button.


This is the message related to this issue :



Pre requisites


To configure user consent, you need to be or to be assisted by a Global Administrator or Privileged Administrator role.


Step 1 : Allow user consent in the Azure portal


  1. Sign in to the Azure portal as a Global Administrator or Privileged Administrator.
  2. Click on Microsoft Entra ID
  3. On the left menu, click on Enterprise applications > Consent and permissions > User consent settings
  4. Under User consent for applications, select Allow user consent for apps to configure for all users.



Step 2 : Go back on MailReach and try connecting again using the 'Sign in with Outlook/Office 365' button


  1. Go back on MailReach
  2. Click on Connect account
  3. Select Outlook/Office365
  4. Make sure you're logged in to the Outlook account you want to warm
  5. Click on Sign in with Outlook/Office 365
  6. If asked, select the account you want to warm


This time, it should work!


If not, please contact us using our chatbox.


If you still can't manage to connect, please follow these additional steps


If it still doesn't work, relax. Depending on the settings of your Workspace, some additional steps may be required.


  1. Connect an admin account of your Office 365 tenant on MailReach
  2. Go back on the Azure portal as a Global Administrator or Privileged Administrator.
  3. Click on Microsoft Entra ID
  4. On the left menu, click on Enterprise applications > Click on Mailreach
  5. On the left menu, click on Permissions
  6. Click on the blue button : Grant admin consent for [Your company]
  7. You can remove the office 365 admin account from MailReach if this is not the account that you want to connect here
  8. Try connecting again your mailbox on MailReach using the Sign in with Outlook/Office 365 button


If you have done all these steps but still can't connect, please contact us by using our chat support.

Updated on: 02/08/2024

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