Explanation of the issue

MailReach can't manage to send emails the way you connected the concerned email account.

To give you an example :

You connected to MailReach the address xyz@xyz.com.

The issue is that now, when MailReach tries to send warming emails from xyz@xyz.com it's not sent from xyz@xyz.com but from a different address.

As a result, MailReach disconnected your address to prevent that to have negative impact on our other customers.

The cause

In 90% of the cases, the cause is that the address has been changed on your end.

You connected xyz@xyz.com to MailReach. MailReach was warming this address but it has been modified on your end and this causes this issue.

The fix

Reconnect the actual (good) address to MailReach.

If xyz@xyz.com has been changed to abc@xyz.com, then connect abc@xyz.com to MailReach.

If you still have the issue, please contact us using the chat

We'll find a way to help.

Updated on: 15/07/2022