[FIX] Problem of sending address
Explanation of the issue
MailReach can't manage to send emails the way you connected the concerned email account.
To give you an example :
You connected to MailReach the address firstname.lastname@example.org.
The issue is that now, when MailReach tries to send warming emails from email@example.com it's not sent from firstname.lastname@example.org but from a different address.
As a result, MailReach disconnected your address to prevent that to have negative impact on our other customers.
In 90% of the cases, the cause is that the address has been changed on your end.
You connected email@example.com to MailReach. MailReach was warming this address but it has been modified on your end and this causes this issue.
Reconnect the actual (good) address to MailReach.
If firstname.lastname@example.org has been changed to email@example.com, then connect firstname.lastname@example.org to MailReach.
If you still have the issue, please contact us using the chat
We'll find a way to help.
Updated on: 15/07/2022